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Friday, March 11, 2005

Great Circle Waypoints: Category: Network Automation: "reward folks for preventing problems (by automation, for example) as well as 'heroically' responding to them. We've got to ask questions like:

* Why were heroic measures necessary in this circumstance?

* What could we have done to prevent this situation, so that such heroics wouldn't have been necessary?

* Are the folks who do good, solid work on preventing problems getting properly recognized for their work? Or are we inadvertently creating an incentive to let problems fester until heroic measures"

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